Contact Customer Support anytime by email at hello@hoamessenger.com, or by Phone at (949) 482-1195. We are happy to help you with any questions you may have.


FAQs


As a Manager, How Do I Get Residents on the HOA App?

Managers do not have to upload resident information onto the App. Once an HOA is created, Managers just have to inform their residents that the HOA Messenger App is now being utilized and each resident would then create their own Resident Profiles. Once a Resident has created a profile on the Mobile App, the Manager will receive a notification and must then approve each resident. If a person signing up as a resident does not belong to the Association then access can be denied. Once verified by a Manager, Residents will be able to fully utilize the App. The Video below demonstrates the resident sign up process:


As a Manager, How to I use the App’s Job Tracking Feature

The job tracking feature can be accessed though the “Jobs” link on the Manager Home Page and clicking on “Work Orders”. The video below demonstrates how to submit a work order to a vendor and also enable a specific resident to receive automatic updates for a specific job. Once a Job is sent to a vendor, the vendor will have 24 hours to either accept or deny the job. If after 24 hours the job has not been accepted, a reminder is automatically sent to the vendor. If the job is accepted, the Manager & Resident are automatically notified and the vendor will then have 72 hours to schedule the job, after which a reminder is sent. When a job is scheduled, the Manager & Resident are automatically notified. Automatic notifications are also sent to the Resident and Manager when the job has been marked complete by the Vendor. If a job has not been marked complete by a Vendor within 24 hours of it’s scheduled completion, a follow up reminder is automatically sent to the Vendor requesting an update. Managers have the ability to override all vendor actions and can update a job’s status manually should it become necessary.


As a Manager, How Do I Create a New HOA on the Mobile App?

1.    Go to “My Profile”

2.    Go to “Manage Associations”

3.    Go to “Add new association”

4.    Input HOA name and zip code

5.    Click on “Create HOA”


As a Manager, Can I Access My HOA Messenger Profile On a Desktop Computer?

Yes, manager profiles can be accessed, created, and managed through the HOA Manager Web portal. However, Resident Profiles & Vendor Profiles can only be created and managed through the HOA Messenger Mobile App.


As Manager in the HOA Mobile App, How do I Add a HOA’s Picture to the App’s Resident Portal Home Screen?

1.    Log into the HOA Mobile App

2. Click on “HOA Profiles”

3.    Click on “HOA Details”

4.    Choose the Association you wish to upload a picture for

5.    Touch the default picture and upload a new picture of your choice

 

How do I Upload My Personal Profile Picture on the App?

1.    Open up the Mobile App’s sidebar menu

2.    Click on the default profile picture at the top of the screen

3.    On the next screen, click on the default profile picture again and upload a new picture


As a Resident, How Do I Retrieve HOA Documents from the HOA App?

Select the desired document in the App, and click the share link in the top right corner. You will then be able to email or share the document link to yourself or whomever you wish for viewing and download on your computer. 


As a Resident, Why Can’t Find My HOA When I Enter My Zip Code?

HOA profiles have to be created by a Community Manager or HOA Administrator before HOA Residents can sign up. If you’re a HOA resident and believe that HOA Messenger will benefit your community, we recommend contacting your HOA and encourage them to use the platform.


As a Manager, How Do I Upload HOA Documents Using the Web Portal?

1.    Go to HOAmessenger.com 

2.    Click on “Manager Log-in”

3.    Log in to your manager web portal

4.    Click on “documents”

5.    Choose your association

6.    Click on “choose file”

7.    Choose a file from your computer

8.    Click on the upload button


As a Resident, How Do I Include My Name On The App’s HOA Resident List?

You will not see your own name on the resident list. If you have not opted out of the resident list in the settings menu, then other residents who have signed up in your community will be able to send you direct messages.


How Do I Join a HOA as a Co-Manager?

One you have created a Manager profile in the HOA Mobile App, Select “My Profile” from the main menu, then select “Manage Associations”, then select “Join Existing HOA”. Then enter the HOA code for the HOA you would like to Join. If you do not know the code you will need to obtain it from a manager currently assigned to the specific HOA you would like to join on the App.


If you have any other questions, please Contact Customer Support anytime by email at hello@hoamessenger.com, or by Phone at (949) 482-1195. We will be happy to assist you.