Contact Consumer Support anytime by email at hello@hoamessenger.com, or by Phone at (949) 482-1195. We are happy to help you with any questions you may have.

 

FAQs


As a Manager, How Do I Create a New HOA on the Mobile App?

1.    Go to “My Profile”

2.    Go to “Manage Associations”

3.    Go to “Add new association”

4.    Input HOA name and zip code

5.    Click on “Create HOA”


 

As a Manager, Can I Access My HOA Messenger Profile On a Desktop Computer?

Yes, manager profiles can be accessed, created, and managed through the Manager Web portal. However, Resident Profiles can only be created and managed through the HOA Messenger Mobile App.

 

 

As Manager, How do I Add a HOA’s Picture to the Resident Home Screen?

1.    Log into the Mobile App

2. Go to “My Profile”

3.    Go to “Manage Associations”

4.    Choose the Association you wish to upload a picture for

5.    Click “Edit Association Details”

6.    Touch the main picture and upload a new picture


How do I Upload My Personal Profile Picture?

1.    Go to “My Profile”

2.    Go to “Edit your profile”

3.    Click on your default picture and upload new picture from your mobile device


As a Resident, How Do I Retrieve HOA Documents?

Select the desired document, and click the share link in the top right corner. You will then be able to email or share the document link to yourself or whomever you wish for viewing and download on your computer. 


As a Resident, Why Can’t Find My HOA When I Enter My Zip Code?

HOA profiles have to be created by a Community Manager or HOA Administrator before HOA Residents can sign up. If you’re a HOA resident and believe that HOA Messenger will benefit your community, we recommend contacting your HOA and encourage them to use the platform.


As a Manager, How Do I Upload HOA Documents Using the Web Portal?

1.    Go to HOAmessenger.com 

2.    Click on “Web Portal”

3.    Log in to your manager web portal

4.    Click on “documents”

5.    Choose your association

6.    Click on “choose file”

7.    Choose a file from your computer

8.    Click on the upload button


As a Resident, How Do I Include My Name On The Resident List?

You will not see your own name on the resident list. If you have not opted out of the resident list in the settings menu, then other residents who have signed up in your community will be able to send you direct messages.


How Do I Join A HOA as a Co-Manager?

One you have created a Manager profile in the Mobile App, Select “My Profile” from the main menu, then select “Manage Associations”, then select “Join Existing HOA”. Then enter the HOA code for the HOA you would like to Join. If you do not know the code you will need to obtain it from a manager currently assigned to the specific HOA you would like to join.


If you have any other questions, please Contact Consumer Support anytime by email at hello@hoamessenger.com, or by Phone at (949) 482-1195. We will be happy to assist you.